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Technical Support Engineer 24 / 07

Wireless Logic LtdBilbao, País Vasco, España

Hace más de 30 días

Descripción del trabajo

Overview

Join to apply for the Technical Support Engineer 24 / 07 role at Wireless Logic Ltd .

Ready to Power the Connected World? Join Our Elite Network Support Team!

What We’re All About : We are a multi award winning, market leading IoT connectivity business. Our mission is to make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering value across the IoT connectivity chain.

IoT is at the heart of our solutions, and we provide cutting-edge connectivity solutions to ensure a vast array of devices stay connected.

Join The Wireless Logic Adventure : we are seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk.

Your Mission

Dive into the heart of our network, providing 24 / 7 expert support (in English / Spanish) and critical local assistance in Spanish to our valued customers. You’ll unravel intricate Level 3 network issues, set up cutting-edge solutions, and help us meet service expectations and SLAs.

Your Responsibilities

Being a Customer Champion : Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
Mastering the Network Maze : Tackling complex incidents involving IPSEC, SSL / Open VPN, VLAN configurations, VRFs, Access Lists, and dynamic routing protocols (OSPF, BGP).
Collaborating with the Mobile Networks team to pinpoint root causes of network issues.

What Makes You a Great Fit

2+ years of networking experience from a NOC, ISP, or MSP environment.

Fluent network knowledge; ideally CCNP Enterprise or Service Provider level certification.

Cisco command-line experience with Routers, Switches, and Firewalls.

Strong technical and analytical skills for diagnosing complex issues.

Familiarity with Monitoring Tools like PRTG.

Deep understanding of Ethernet, TCP / IP routing, Policy-based routing, IPsec / SSL / Open VPN, and VRFs.

Proven track record of resolving network problems and delivering client-focused service.

Professional conduct in all client interactions and a proactive, positive attitude.

Ability to thrive in a fast-paced, agile environment with strong problem-solving and leadership tendencies.

Self-starter with ownership mindset; bonus for sales support experience in complex network environments and multilingual capabilities.

Excellent interpersonal and communication skills and a collaborative approach across departments.

Why Choose Your Adventure with Wireless Logic?

Be Part of Something Big : Join an entrepreneurial company leading in IoT.

Unlock Your Potential : Full training and ongoing support to grow your career.

Join a Company with Heart : A respectful, inclusive environment where you can thrive.

What’s Next?

We will review all applications within five working days and contact shortlisted candidates. If you have not heard from us, you have not been selected for this stage but we welcome you to stay in touch for future opportunities.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

How We Work

We offer a hybrid working approach with opportunities to collaborate in our office spaces while enjoying remote work flexibility. Details about this role will be discussed during the recruitment process.

Wireless Logic Group is committed to diversity, equity, and inclusion in everything we do. By applying, you consent to data processing in line with GDPR. For questions or to exercise data rights, contact

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Technical Support Engineer • Bilbao, País Vasco, España