Front Desk Associate

We are seeking a highly motivated and customer-focused professional to join our team. The ideal candidate will be the first point of contact for students, providing exceptional service and ensuring their stay with us is smooth and enjoyable.

As a key member of our front desk team, you will be responsible for managing day-to-day operations, including handling queries and complaints, processing payments, and maintaining accurate records.

You will work closely with our management team and other departments to ensure seamless communication and efficient issue resolution. Your excellent communication skills, attention to detail, and ability to multitask will be essential in delivering an exceptional customer experience.

We are looking for someone who is passionate about delivering outstanding customer service, has a positive attitude, and is eager to learn and grow with our company.

Main Responsibilities :

• Manage the front desk, responding to queries and resolving any issues that may arise
• Process payments, handle bookings, and maintain accurate records
• Coordinate with other departments to ensure smooth communication and efficient issue resolution
• Provide exceptional customer service, ensuring student satisfaction and retention
• Assist with general office duties, including correspondence, emails, and filing

Requirements :