Application Support Engineer

Application Support Engineer

MadridFull time

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Responsibilites :

• Investigate and resolve escalated L2 incidents and requests.
• Provide updates on high-priority incidents and ensure timely resolution.
• Document resolutions, RCA, and corrective actions in the ticketing system.
• Liaise with L3 teams for unresolved critical issues.
• Work on open Problem Tasks / Records and contribute to permanent fixes.
• Identify potential workarounds to minimise downtime.
• Review application logs and monitoring dashboards for early signs of issues. Reading logs from degradation incidents
• Conduct knowledge-sharing sessions on recent issues or new findings.
• Assist L1 support with troubleshooting and shift-left initiatives.
• Review and provide feedback on junior team members’ work.
• Create, update, and validate Work Instructions in Confluence.
• Ensure existing WIs are accurate and reflect current processes.
• Organise training material to include relevant documentation and videos. SP
• Review documentation gaps and suggest improvements.
• Review resolved incidents for accuracy and completeness.
• Identify inefficiencies in support processes and suggest improvements.
• Contributes to project specific task with / without technical lead function.
• Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.

Requirements :

Nice to have :

Our Offer

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