Salesforce Solutions (Presales) Architect

Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in technology-driven marketing and customer relationship management, focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through participation in various projects to provide benchmarking insights to clients.
• Possess a broad understanding of the sector and industry, contributing to business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals to support the sales team.
• Identify when to involve professionals from other service lines or specialized knowledge to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Be directly involved in delivering services for complex and risky projects, in coordination with Operations.
• Develop new methodologies within your area to impact work and outcomes positively.
• Establish and implement communication strategies to ensure team clarity on objectives.
• Develop and manage team talent, utilizing tools for better management of people and organizational goals.
• Conduct logical analysis, identify problems, interpret relevant information, and coordinate data with team members to resolve obstacles.
• Support, motivate, and encourage team members to foster commitment and achievement of objectives.

Experience and Skills :

What We Offer :

About Us :

Omega CRM, part of Merkle, is a global digital company dedicated to enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we provide integrated media, creativity, content, technology, and strategy solutions, operating across key industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. We are proud of our high client satisfaction (rating 4.9 / 5), awards like Salesforce Partner of the Year FY23, and our leadership in the Salesforce ecosystem in Spain. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, fostering growth through people. We believe in growing #Together.

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