Technical Account Manager Spanish Speaking

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Technical Account Managers work crossfunctionally to support Stripes largest and most complex users. Through trusted relationships we offer customized strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers optimize technical operations on their teams and accelerate their global growth with Stripe.

What youll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts key stakeholders
• Work with the wider Operations team to provide current state resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels external documentation or product / feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work crossfunctionally both internally and within your users organizations to provide and implement operational solutions on subjects not limited to fraud / disputes declines product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create userfacing content for long term solutions

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

Preferred qualifications

Required Experience :

Manager

Key Skills

Experience Working With Students,Classroom Management,Communication skills,Algebra,Behavior Management,Classroom Experience,Lesson Planning,Preschool Experience,Teaching,Training & Development,Experience with Children,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1