Professional Services Consultant

Preferably you will be based in Rome OR Naples - other locations considered include Spain, France, The Netherlands and Egypt

The Professional Services Consultant activities include but are not limited to :

• Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).
• Leads technical conversations to clarify and assess all aspects of an engagement.
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Estimates work efforts.
• Performs project risk analysis based on technical elements and implement mitigations plans.
• Participates in design workshops with customers and / or partners and provides input as necessary.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc...
• Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment. Work closely with PMO team to ensure successful completion of projects.
• Assists customers through the rollout, migration or go-live phase for the deployed security solution.
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
• Proactively communicates relevant project information to customer and / or Fortinet management as appropriate.
• Participates to highly visible projects.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).
• Reviews peer documents for technical accuracy and quality assurance.
• Ensures that project documents are accurate, complete, current and stored appropriately.
• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc...).
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
• Proposes and implements changes in relation to Professional Services practices.
• Mentor new hires during onboarding phase. Provide insight on technical aspects as well as procedures and practices.
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
• Works closely with services and sales organizations.

Some consultant engagements may be long term assignments with a single customer and involve regular attendance in the customer office.

Requirements :

Education :

Master Degree in technical or management discipline and / or equivalent extensive work-related experience