Technical support Empleos en Barcelona

Join the team. Make an impact.

At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short : we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same.

The Role

As a Technical Support Specialist, you will be a key player in our Customer Success team . We are looking for someone that will become an e xpert on our integrations with other platforms such as : ecommerce, banks, email services, API or Zapier.

In your day to day, you will :

Resolve user questions educating them on resolutions promptly and professionally.

Collect feedback from users and communicate it to the Product Education department or the Product owners.

Investigate, report and track user bugs, keeping them informed and prioritizing them alongside the Tech team.

Ensure end-user needs are met with a high quality of service provided.

Train the team on new updates and best practices in your expertise area while creating walkthroughs documentation.

About you

• Previous experience providing support to ERP / SaaS users.
• You are not only native in Spanish but alsofluent in English
• Good consulting / customer relationship skills, and customer service orientation.
• Strong technology background, comfortable with manual testing and working across various systems.
• Ability to analyze and understand complex issues, make technical decisions / recommendations and communicate solutions proactively.
• Excellent verbal and written communication skills and articulate concepts effectively to businesses at all levels.
• Ability to combine attention to detail whilst understanding the wider business and technology context.
• Self-starter, motivated, with aptitude and willingness to learn.

What it's like to work with us :

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it.

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