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Italian Quality Analyst - Lisbon, Portugal

Red Frog RecruitmentValencia, Comunidad Valenciana, Spain

Hace 2 días

Descripción del trabajo

Italian Quality Analyst - Lisbon, Portugal

Are you a detail-oriented Italian speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and help us set the standard for excellence in customer service!

About Us :

We are a Global Multilingual Company BPO , a leader in providing exceptional customer support and business process outsourcing services to clients worldwide. Our diverse team is dedicated to delivering top-notch service quality in multiple languages. Join us and be part of our mission to maintain excellence and innovation.

What You’ll Do :

As a Italian Quality Analyst , you will be responsible for ensuring the highest quality standards in our customer service operations. Your key responsibilities include :

Quality Assurance : Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
Performance Analysis : Analyze data and provide insights to drive improvements in customer service quality.
Reporting : Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
Training & Feedback : Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
Team Collaboration : Collaborate closely with training and operations teams to implement quality improvement strategies.

What We’re Looking For :

We are seeking a detail-oriented and analytical individual with the following qualifications :

Language Skills : Native or fluent in Italian, with proficiency in English (both written and spoken).

Analytical Skills : Strong analytical abilities with the capability to interpret data and identify trends.

Communication Skills : Excellent verbal and written communication skills.

Quality Assurance Experience : Previous experience in a quality assurance or analyst role, preferably within a BPO environment.

Team Player : Ability to work collaboratively within a multicultural team setting.

Attention to Detail : Meticulous attention to detail and commitment to maintaining high-quality standards.

What We Offer :

We provide an exciting and rewarding work environment with numerous benefits :

Competitive Salary : Attractive salary package with performance-based bonuses.

Living in Lisbon : Experience the vibrant culture and beautiful scenery of Portugal’s capital city.

Career Growth : Opportunities for professional development and career advancement within a global company.

Modern Workplace : Work in a state-of-the-art office environment with supportive colleagues.

Social Events : Engage in regular team-building activities and social events to foster team spirit.

Health and Well-being : Comprehensive health insurance and wellness programs to support your well-being.

Job Category : Quality Analyst

Job Location : Portugal

J-18808-Ljbffr