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IT Delivery Manager Campaign Automation and Marketing Applications
Vorwerk IT Services Iberica S.L.Madrid, Comunidad de Madrid, EspañaHace 5 días
Tipo de contrato
- Quick Apply
Descripción del trabajoSuccessfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training Relevant experience as a service manager providing IT services and in managing projects Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified Experience in managing external service providers Experience in managing Campaign automation and / or marketing applications Structured way of working and strong analytical skills Business fluent in English Strong team player and cooperative, experienced in lateral leadership Intercultural competence and experience with international cooperation
IT Delivery Manager Campaign Automation and Marketing Applications at Vorwerk IT Services Iberica S.L. | softgarden
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IT Delivery Manager Campaign Automation and Marketing Applications
Full Time
Hybrid
Calle de María de Molina 54, 28006, Madrid
With Professional Experience
1 / 23 / 25
IT Delivery Manager Campaign Automation and Marketing Applications
Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.
Your responsibilities :
- End-to-end responsibility for IT delivery (accountability for the entire lifecycle) of several IT services within an IT product, from development and deployment to operations and decommissioning (Development & Operations)
- Manage service operations with multiple internal stakeholders (various business units and national subsidiaries) and external stakeholders, considering available capacities
- Manage escalations related to service operations (including SLAs) at the corresponding vertical level
- Ensure stable, high-performing, and efficient service operations at competitive costs.
- Manage day-to-day business partner, business project manager interaction, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions
- Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting
- Budget management and financial forecasting for operations and projects
- Identify improvement potentials with the development team and support their realization
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