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IT Delivery Manager Campaign Automation and Marketing Applications

Vorwerk IT Services Iberica S.L.Madrid, Comunidad de Madrid, España

Hace más de 30 días

Tipo de contrato

Quick Apply

Descripción del trabajo

IT Delivery Manager Campaign Automation and Marketing Applications at Vorwerk IT Services Iberica S.L. | softgarden

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IT Delivery Manager Campaign Automation and Marketing Applications

Full Time

Hybrid

Calle de María de Molina 54, 28006, Madrid

With Professional Experience

1 / 23 / 25

IT Delivery Manager Campaign Automation and Marketing Applications

Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

Your responsibilities :

End-to-end responsibility for IT delivery (accountability for the entire lifecycle) of several IT services within an IT product, from development and deployment to operations and decommissioning (Development & Operations)
Manage service operations with multiple internal stakeholders (various business units and national subsidiaries) and external stakeholders, considering available capacities
Manage escalations related to service operations (including SLAs) at the corresponding vertical level
Ensure stable, high-performing, and efficient service operations at competitive costs.
Manage day-to-day business partner, business project manager interaction, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions
Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting
Budget management and financial forecasting for operations and projects
Identify improvement potentials with the development team and support their realization

You offer us :

Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training

Relevant experience as a service manager providing IT services and in managing projects

Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified

Experience in managing external service providers

Experience in managing Campaign automation and / or marketing applications

Structured way of working and strong analytical skills

Business fluent in English

Strong team player and cooperative, experienced in lateral leadership

Intercultural competence and experience with international cooperation

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