Dutch cloud solution specialist leading software company malaga Empleos en Madrid

Job Description : Danish-Speaking Solution Specialist

Location : Málaga, Spain

Position : On-site

Industry : Web Services

Working Hours : Monday to Thursday, 9 : 00 AM to 5 : 30 PM, Friday, 9 : 00 AM to 4 : 30 PM

Salary : Competitive Salary + Health & Life Insurance + Career Growth Opportunities

Relocation Package : Flight tickets + Accommodation

About the Role :

We are seeking a Danish-Speaking Solution Specialist to join our team in Málaga, Spain. This is an on-site position offering an excellent opportunity to work with an innovative company in the web services sector. As a Solution Specialist, you will play a key role in providing technical support and solutions to our Danish-speaking customers, ensuring they have the best experience with our products and services.

In this role, you will be responsible for offering expert guidance, resolving technical issues, and providing personalized solutions tailored to customer needs. While prior experience in web services or customer support is an advantage, it’s not mandatory. We value strong problem-solving skills and a passion for helping customers succeed.

Key Responsibilities :

• Provide expert technical support and solutions to Danish-speaking customers on web services and related products via phone, email, and chat.
• Understand customer needs and offer tailored solutions to ensure their satisfaction, making complex technical issues simple and accessible.
• Troubleshoot and resolve technical problems, including configurations, product issues, and service disruptions, guiding customers through the process.
• Document customer interactions accurately, logging technical issues, solutions, and service requests into the system.
• Work closely with other teams to ensure customer issues are escalated and resolved in a timely manner.
• Stay up-to-date with the latest product features, services, and tools to provide effective solutions and proactive recommendations to customers.
• Meet individual and team targets related to response times, customer satisfaction, and case resolution.
• Maintain high-quality standards of customer service, ensuring a professional and friendly demeanor in all interactions.
• Collaborate with internal teams to improve processes, share knowledge, and enhance the customer experience.

Profile Requirements :

Working Hours :

Benefits & Perks :

Why Málaga?

Málaga is a vibrant coastal city in southern Spain, known for its rich cultural heritage, excellent climate, and high quality of life. The city offers a unique combination of historical landmarks, beautiful beaches, and a modern city center, making it an ideal location for both work and leisure. Málaga’s welcoming atmosphere and diverse international community create an excellent environment for both personal and professional growth.

How to Apply :

If you’re passionate about solving problems, assisting customers with technical solutions, and you’re fluent in Danish, this is your opportunity to join a forward-thinking company. Apply now and become part of our team in Málaga, where you’ll be part of a dynamic, international environment with plenty of room for career growth.