Customer care advisor for electronics german speaker vo773 Empleos en Valencia
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Customer Support Advisor (German)
CareerxtraAlboraya, Comunidad Valenciana, SpainHace 5 días
Descripción del trabajoLanguage Proficiency : Professional-level German (C2) with a strong command of English (C1). Customer-Centric : Enthusiastic, smart problem-solver with a passion for delivering excellent customer service. Empathy and Composure : Able to remain calm, empathetic, and composed, even when dealing with challenging customers. Curious and Creative : A natural investigator who enjoys using creative problem-solving skills to ensure customer satisfaction. Goal-Oriented : Target-driven with a focus on exceeding expectations and delivering top-notch performance. Competitive Compensation : An excellent remuneration package tailored to your experience, skills, and performance. Work-Life Balance : Shifts available between 9 : 00 and 23 : 00, with a preference for individuals dedicated to the late-night shift (14 : 00 - 23 : 00). Full-Time Stability : Enjoy the security of a full-time contract with 39 hours per week. On-Site Work : Fully on-site role in our vibrant Valencia office—no remote work possibilities, allowing you to fully immerse yourself in our dynamic environment. Cultural Diversity : Be part of an international team with over 25 nationalities, fostering a rich and inclusive workplace culture. Benefit Program : Enjoy perks like free breakfast / lunch, sports classes, Spanish classes, Friday drinks, and exciting team events that bring everyone together. Career Growth : Thrive in a high-performance culture that will kickstart your career, with potential opportunities for growth within the organization. Local Support : Receive assistance with Spanish administration, making your transition smooth and hassle-free.
Are you passionate about delivering exceptional customer experiences and looking for a dynamic role in a thriving Fintech environment? Our client, a leading Outsourcing / BPO company, is on the hunt for a German-speaking Customer Service professional to join their brand-new team in Valencia, Spain.
What You'll Be Doing
- Multi-Channel Communication : Engage with customers through various channels, including phone, email, chat, and social media, ensuring a seamless and positive experience across all platforms.
- Personalized Customer Service : Use your extraordinary communication skills, including active listening and empathy, to personalize every conversation and connect with customers on a meaningful level.
- Problem-Solving : Guide customers through their inquiries and provide effective solutions, leaving them with a smile and a positive impression of the company.
- Process Improvement : Identify and escalate customer needs internally to improve and develop processes, ensuring the company continually enhances its customer experience.
- Performance Excellence : Focus on achieving sky-high performance standards, with a keen eye on key KPIs such as Customer Satisfaction, quality, and productivity.
- Customer Retention : Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.
What We're Looking For
What We Offer
Are you ready to take your customer service skills to the next level in an exciting and fast-paced Fintech environment? Apply now!
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