C664 technical support specialist fort myers fl Empleos en Madrid

As a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.
• Identifying cases that require escalation and liaising with relevant teams for resolution.
• Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
• Providing technical coaching, mentoring, and knowledge sharing to peers.
• Driving technical collaboration and engagement across teams and departments.
• Leading or participating in building communities with peer delivery roles.

Qualifications

Required

Preferred Qualifications

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