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Technical Support Engineer

MicrosoftMadrid, Comunidad de Madrid, Spain

Hace más de 30 días

Descripción del trabajo

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering / Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our team :

You will be working within the sales support and administration function as a generalist using best practices and knowledge of internal or external business issues to improve products or services.

About the role :

You will support sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing.

Responsibilities :

Understanding and communicating the Variable Compensation Process
Being the direct contact for all Sales Reps for all VC questions sent to the business Intel Team
Owning the Intl Account Assignment Change Process
Documenting changes to VC Process throughout the year and communication of that process to Sales team
Working with the ISEP team to create visual aids for documentation
Owning the GPR Process & communications of GPR decisions to Directors
Owning the annual territory planning once they understand the Account Assignment Process and how to navigate the account assignment changes
Being the initial VC Query Form Intake responder

Requirements :

Demonstrate a proficient level of Excel including formulas and exporting reports

Have ideally worked in a sales support function previously

Have ability to communicate clear functional specifications and process to Sales Team and Sales Leadership

Be able to work cohesively as part of a team, accomplishing mutual team goals

Demonstrate organizational, interpersonal, and time management skills

Be able to use Microsoft 365 Suite and Power Automate

We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. EEO is the Law Supplement. Pay Transparency.

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