Senior SaaS tooling solution specialist

Roche favorise la diversité, l’équité et l’inclusion, reflétant ainsi les communautés auxquelles nous nous adressons. Dans le domaine de la santé à l’échelle mondiale, la diversité est un ingrédient essentiel de la réussite. Nous sommes convaincus que l’inclusion est primordiale pour comprendre les différents besoins des personnes en matière de santé. Ensemble, nous célébrons nos différences et notre passion commune pour des soins de qualité exceptionnelle. Rejoignez Roche, une société où chaque voix compte.

La position

As the Senior SaaS Tooling Operations, you will play a pivotal role in overseeing and managing the organization's essential tools and platforms, including the Atlassian suite, Slack, GitHub, JetBrains, Okta, and SauceLabs. You will work closely with another senior admin to ensure the seamless functionality, user satisfaction, and operational efficiency of these tools.

Key Responsibilities :

Administration : Manage, configure, and administer Atlassian (JIRA & Confluence), Slack, GitHub, JetBrains, Okta, SauceLabs, and other collaboration tools.

User Management : Handle user access, permissions, and security settings.

Customization : Optimize JIRA through plugins (Xray,EasyBI,Structure,Xporter) and customizations.

Automation & Migration : Create automation scripts and manage migration processes.

Collaboration : Establish and manage Slack channels; engage with stakeholders to address their needs.

Support : Provide timely support to users through the ticketing system and maintain internal documentation.

Metrics : Set up KPIs and track operational metrics for the tooling ecosystem.

Who You Are :

You are a proactive, independent, and technology-driven individual with a passion for improving operational efficiency. You excel in dynamic environments, embrace agile principles, and have excellent communication skills to engage with diverse stakeholders.

Qualifications :

Technical Expertise : Experience in administering the Atlassian suite and other collaboration tools.

Communication Skills : Exceptional verbal and written communication abilities.

Problem-Solving : Strong analytical and problem-solving skills.

Certifications : Relevant certifications in Atlassian administration or similar tools (preferred).

Education : Bachelor's degree in Computer Science, Information Technology, or a related field.

Qui nous sommes

Roche, c’est 100,000 personnes à travers 100 pays qui repoussent quotidiennement les frontières de la santé pour apporter de nouvelles solutions aux patients. Notre succès commun est basé sur l’innovation, la curiosité et la diversité.

Roche est un employeur offrant l'équité en matière d'emploi.

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