Customer Success Manager

Location : Fully remote

The company

At Nearcut and Book in Beautiful, we exist to help our clients build and grow their businesses. We are a fast-growing booking software provider, helping barbers and beauty professionals save time to focus on doing what they love. We’re a close-knit, autonomous and motivated team, who support each other to build an amazing product to empower our customers.

We strive to provide an unrivalled customer support experience. We believe providing high-quality service sets us apart from our competitors, forming a key component of our offering and helping us to win and retain clients. This can be seen by how much our amazing support is mentioned in our reviews online, particularly on Trustpilot.

The role

We are looking for a versatile and motivated individual to join our growing team, helping us to continue to build strong client relationships and enhance our excellent customer service as we expand across Europe.

What you’ll be doing

Your main focus will be on troubleshooting and problem solving in order to provide excellent customer support. Additionally, you will be supporting the sales teams to improve customer retention and upsell our product, where appropriate, to existing customers.

You’ll be joining a small team at a fast growing company, presenting plenty of opportunities to be adaptable and apply a broad range of skills to a variety of tasks. As we discover more about different types of customers and expand into new markets, you’ll learn quickly and have the opportunity to shape your role as it evolves.

Your responsibilities

• Building relationships with clients, helping them to get the most out of our product.
• Troubleshooting and problem solving to identify the root cause of client issues and provide helpful, creative solutions.
• Computer and phone-based customer support.
• Onboarding new clientsonto our platform.
• Identifying opportunities to improve customer retention and upselling.

Your experience

Essential

Nice to have

Your personality

Benefits of our working environment

What you’ll get

We’re a small team and we’re passionate about being a great company to work with and work for.

Please answer the following key questions in order to apply! The deadline is the 27th of June 2025 at 17 : 00 GMT.

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Everyone is pulling in the same direction and supports each other. I've never worked for a company that gets so much positive feedback from the clients - we can really see the impact of our work. I also enjoy that fact that we work remotely and can be flexible.”

Working at Nearcut is a breath of fresh air! The business is full to the brim of great people who are motivated to improve themselves and the business on the whole, and the entire company is structured to allow individuals to thrive. I haven't looked back since joining!”