Customer Success Manager (Healthcare)

Join to apply for the Customer Success Manager (Healthcare) role at Tucuvi

Join to apply for the Customer Success Manager (Healthcare) role at Tucuvi

Tucuvi is the global leader in clinical Conversational AI in healthcare .

Our mission is to enable efficient and effective care for all, starting with AI-led phone consultations that augment care teams' capacity . Our safe and medical-grade AI autonomously conducts low-risk clinical calls, inbound and outbound, streamlining caseload, augmenting patient reach, and improving patient outcomes.

In Europe, our product, an AI Care management platform powered by an AI Clinical Agent named LOLA, is CE-marked as a SaMD (Software as a Medical Device).

Our enterprise-grade technology is implemented in +50 care settings, improving tens of thousands of patients' lives in more than 40 different care pathways. We partner with leading healthcare systems to transform patient care and augment healthcare professionals’ capacities.

Click here if you want to see more about Tucuvi.

If you want to see our impact on people's lives, click here.

CONTEXT

We’re growing fast, and so is our team.

More and more healthcare centers are adopting our technology, the pace of new deployments keeps accelerating, and so our willingness to provide value to HCPs and patients. That’s why we’re looking for a new Customer Success Manager to join our team, leading hospital implementations and bringing speed, clarity, and empathy to every user –patients and healthcare professionals- .

Do you have a background in healthcare and have worked within a clinical environment? Do you want to be at the forefront of transforming the healthcare system? If the answers to these questions is a "hell yes", this might be the opportunity you were looking for.

What You’ll Do

Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enable them to use our technology independently.

Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers, and to create the conditions for long-term success .

Our goal is to deliver real impact from day one. Thus, you’ll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital’s needs. Having all parties aligned is the way to make sure every hospital sees value quickly, uses our product effectively, resulting in a strong position to continue leveraging our solution in the long run , once they’ve experienced the benefits firsthand.

What To Expect During Your First Months With Us

During the first 3 months :

You'll have an onboarding with specific trainings to help you gain a deep understanding of our team structure, workflows, and the intricacies of our product.

Before you know it, you’ll be leading implementations independently from start to finish : running kick-off meetings, configuring the platform, aligning with technical and clinical stakeholders, and providing first-line support. You’ll become the main point of contact for each hospital during the initial phases.

From month 3 to 6 :

You’ll fully own your day-to-day balancing multiple fast-paced deployments while continuing to support each hospital after go-live . You’ll ensure they are getting real, measurable value from LOLA and start leading strategic conversations that will lay the foundation for long-term continuity.

By month 12 :

You’ll be leading renewal and expansion discussions , proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners. You’ll also work closely with Sales to support commercial discussions and play a key role in refining internal processes, sharing learnings, and scaling our implementation model more efficiently.

Responsibilities

As a Customer Success Manager you’ll play a critical role in helping hospitals integrate our solution effectively and see real value from day one.

Here’s what you’ll be responsible for :

• Drive the implementation process from start to finish, ensuring quick setup, clear communication, and immediate value delivery.
• Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements.
• Partner with healthcare professionals to support adoption, understand their goals, and co-create strategies that deliver real outcomes.
• Translate usage data and clinical impact into tangible value aligned with each organization’s KPIs.
• Lay the groundwork for renewals and future transition plans starting in month 6 : identifying key stakeholders, timelines, and potential risks.
• Enable long-term continuity, reinforcing the strategic fit of our solution and its ongoing contribution to clinical and operational goals.
• Scale with efficiency, managing a high volume of projects without compromising on quality, while continuously improving processes and sharing best practices.

With Whom You Will Work

You’ll be joining a collaborative and supportive team that cares deeply about making healthcare better. You’ll work closely with :

Requirements

To thrive in this role, you should bring :

2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops…). Experience in stakeholder-facing roles is a strong plus.

What We Offer

Wanna know more ️ Are you interested in the position but you don’t meet all the requirements ️ Get in touch with us :

Sofia Nikolaeva

People & Culture Associate

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