Bilingual Customer Support Specialist (Spanish & Portuguese)

goFLUENT Madrid, Community of Madrid, Spain

2 days ago Be among the first 25 applicants

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.

Job Description

At goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales / Customer Success team to keep them informed on client progress.

We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in Spanish, and Portuguese, and advanced English, is required.

What You'll Do

• Manage relationships with clients / learners taking goFLUENT lessons / training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and / or with the supervisors guidance :
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers / Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager

What You'll Need

What We Offer

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide : headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

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