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Customer Support

Customer Support

TN SpainMadrid, Comunidad de Madrid, España
Hace 3 días
Descripción del trabajo

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Customer Support (Spanish & Portuguese), Madrid

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Client : goFLUENT

Location : Madrid, Spain

Job Category : Other

EU work permit required :

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Job Views : Posted : 17.05.2025

Expiry Date : 01.07.2025

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Job Description :

goFLUENT, headquartered in Geneva, Switzerland, is the world's leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

goFLUENT is fundamentally disrupting the language learning market worldwide, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the learning process through its platform, which combines AI-powered technology, an extensive content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in providing equal opportunities for all employees to succeed, regardless of their native language. We are part of a truly global organization with 1000 employees worldwide.

Job Description

At goFLUENT, you'll support learners by responding to their needs via phone or email and guiding them through their training. You'll act as a training consultant, handling diverse requests and collaborating closely with the Sales / Customer Success team to update on client progress.

We seek a Learning Consultant passionate about customer service, capable of addressing concerns and providing guidance. Fluency in Spanish, Portuguese, and advanced English is required.

What You'll Do

  • Manage relationships with clients / learners participating in goFLUENT lessons / training.
  • Assist learners via calls or emails as per documented processes and supervisor guidance :

Resolve customer complaints

  • Follow up on training progress
  • Support Account Managers / Sales as needed by the LC Manager.
  • Achieve KPIs set with the LC Manager.

    • What You'll Need

  • Strong soft skills : empathy, problem-solving, teamwork, adaptability, effective communication.
  • University degree in Language Studies, Translation, or Interpretation.
  • Proactive, responsible, disciplined, and capable of multitasking.
  • Ability to work efficiently under stress.
  • Proficiency in MS Office and Google tools.
  • Native fluency in Portuguese, Spanish, or French, plus advanced English skills.
  • Certification in Portuguese language required for bilingual / native Portuguese candidates.
  • Additional languages are a plus.
  • Excellent oral communication and customer service skills over the phone.
  • Methodical, organized, relational, and open-minded to succeed in this role.

    • What We Offer :

  • Dynamic startup-like environment within a secure, 24-year-old Swiss-based company.
  • Competitive remuneration aligned with a high-growth market and innovative cloud platform. Opportunities to learn from top executives in the learning and language industry.
  • Experience in an innovative, international, vibrant workplace.
  • Comprehensive onboarding and mentoring for quick success.
  • World-class learning opportunities as a goFLUENT learner, including exposure to one of our twelve languages.
  • Exciting team-building events.

    • Learn more about goFLUENT by watching our video :

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    Customer Support • Madrid, Comunidad de Madrid, España