French Customer Solutions Expert

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Job Title : French Customer Solutions Expert

Location : Barcelona, Spain – Hybrid Remote & Onsite Options Available

Department : Customer Solutions / Customer Support

Employment Type : Full-Time

About the Role :

We are seeking an experienced French-speaking Customer Solutions Expert to join our team in Barcelona . In this role, you will play a key part in delivering exceptional customer service by providing expert solutions to our French-speaking clients. You will assist in resolving complex issues, guiding clients through troubleshooting processes, and ensuring an outstanding experience. This role offers flexibility to work both onsite in Barcelona or remotely in a hybrid work model.

Key Responsibilities :

• Provide expert-level support to French-speaking customers via phone, email, and live chat.
• Troubleshoot and resolve technical and service-related issues, ensuring swift and effective solutions.
• Guide customers through product / service setup, usage, and problem resolution.
• Deliver clear, concise, and empathetic communication, ensuring a positive customer experience.
• Identify opportunities to improve customer experience and share feedback with the product and service teams.
• Work collaboratively with cross-functional teams (product, technical support, sales) to deliver tailored solutions.
• Track and document all customer interactions accurately in the company’s CRM system.
• Manage high-priority cases and ensure timely follow-ups until resolution.
• Monitor customer satisfaction levels and take proactive actions to address potential concerns.

Requirements :

Preferred Qualifications :

What We Offer :

Seniority level

Employment type

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