Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in technology-driven marketing and customer relationship management, focusing on innovation. We are seeking a Technical Lead.

MAIN TASKS :

• Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts, providing technical expertise.
• Assist the Project Manager / Delivery Manager with technical leadership, ensuring the platform meets functional demands and identifying the best solutions.
• Detect and notify risks related to project and client profitability.
• Ensure project progress aligns with scope, schedule, and costs, alerting managers to deviations.
• Guarantee technical objectives are met and quality standards are maintained.
• Supervise effort estimations during testing phases.
• Collaborate on project demos and ensure delivery of technical documentation.
• Participate in developing and training the technical team, enhancing their skills.
• Identify technical Up & Cross Selling opportunities and methodological improvements.
• Contribute to Omega's community of practice through thought leadership, training, and mentoring.

REQUIRED EXPERIENCE :

WHAT WE OFFER :

About us :

Omega CRM, a Merkle company, specializes in accelerating business experience through customer-centric solutions, technology, data, and AI. We form the largest Customer Experience Management agency in Spain, offering end-to-end solutions across media, creativity, content, technology, and strategy, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We operate in industries like Retail, Healthcare, Pharma, Real Estate, Education, and more. Our client satisfaction rating is 4.9 / 5, and we have been recognized as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values : Talent, Flexibility, Commitment, and Together.

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