IT SUPPORT ENGINEER

Our client is an important multinational company in the chemical sector. We are looking for an IT Support for its headquarters in El Prat de Llobregat.

Purpose of the role :

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements :

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems / programs are a plus.
• Fluent English, preferred in the local language.
• You are well organized and able to analyse an IT problem in a short timeframe
• User / Client oriented
• You are motivated to help people with IT problems
• Good communicator
• Capable to understand and accept the impact on the business
• Love to work in a team
• Min. Bachelor ICT or similar by experience (>

5 years)

Principal responsibilities / tasks :