Spanish speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Your responsibilities :

• Verification Operations : Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications
• Reactive Support : Provide reactive phone and / or email support for live advertisers
• Product Operations : Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
• Quality Monitoring and Improvement Operations : Review live provider quality results and work with partners to improve performance
• Provider Support and Retention : Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
• Properly prepare and set expectations with businesses about the onboarding and go-live process
• Develop a deep understanding of the onboarding requirements / processes for our product across different regions
• Work closely with businesses to collect and submit information required to complete our onboarding process
• Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
• Support ad-hoc operations work as needed
• Work in a fast-changing, fast-paced workplace

Requirements

Nice to have :

Benefits

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.