German Speaking Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!Responsibilities :

• Verification Operations :

Process and validate license, insurance, and business registration submissions for new reviews and recertifications.- Support & Escalations :

Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise- Content Compliance :

Provide responsive phone and email support for advertisers using review and related services.- Performance Monitoring :

Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.- Onboarding Assistance :

Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.- Expert Guidance :

Develop expertise in regional onboarding processes, advising businesses on verification requirements.- Ad-Hoc Operations :

Tackle additional tasks as needed in a dynamic, fast-paced environment.Requirements- C2-level German and fluent English.- Experience in customer service.- Strong communication, organizational, and customer-facing skills with a keen eye for detail.- Self-driven and able to manage tasks independently while meeting deadlines.Preferred Qualifications :

Earn up to €2,000 for bringing friends, depending on the language / project.- Relocation package- Private Health Insurance.- Continuous skill development and certifications.- Clear career growth opportunities supported by coaches and a motivating team environment.- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.- Prime office location at the World Trade Center, Barcelona, surrounded by the sea