User and Platform Operation Manager

Shape the Future of Digital Commerce with Your Visionary Expertise 🌐

About Miravia : Miravia is an innovative e-commerce platform that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We’re seeking an analytical and proactive professional to lead our CRM strategy operations for European international e-commerce. You will focus on driving user engagement and activity through innovative approaches, data-driven insights, and cross-functional collaboration. Your contributions will play a pivotal role in achieving our user growth and business objectives.

Key Responsibilities :

• Responsible for CRM strategy operations, utilizing channels such as PUSH notifications and EDM to enhance user activeness, reach the DAU target.
• Analyze user behavior data, formulate and execute user growth CRM plans to ensure business OKR is met.
• Insight into the user life cycle, traffic scheduling and distribution based on refined scenario-based requirements, and the establishment of a complete user access strategy system.
• Cooperate with product\campaign\monetization teams closely, summarize the requests, output strategy, balance the business target and user experiences, data verification efficiency, continuously iteration.
• Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Qualifications :

1. Bachelor's degree with 5 years' experience in operational roles.

2. Fluent written and spoken English and Spanish as working language.

3. Clear understanding of oversee e-commerce industry or platform user operation is preferred.

4. Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Application Process :

Ready to embark on this journey with us?

Send your CV in English and tell us why you're the perfect fit. Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!