It Support Engineer

Our client is an important multinational company in the chemical sector.

We are looking for an IT Support for its headquarters in El Prat de Llobregat.Purpose of the role : To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, request & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.Second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.Requirements : Very good knowledge of Microsoft Platform ToolsKnowledge of other systems / programs are a plus.Fluent English, preferred in the local language.You are well organized and able to analyse an IT problem in a short timeframeUser / Client orientedYou are motivated to help people with IT problemsGood communicatorCapable to understand and accept the impact on the businessLove to work in a teamMin.

Bachelor ICT or similar by experience (>

5 years)Principal responsibilities / tasks : Offer first line support for incidents in order to restrict and prevent an interruption of the IT services.Using Topdesk as the ITSM tool.Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.By creating and updating FAQ documentationStay well informed about the evolutions within the specific field, keep his / her knowledge up-to-date within the context of new developments in order to strengthen his / her credibility by offering a service that is continuously based on updated knowledge.