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Description
The IT Support Technician is responsible for monitoring all production systems 24x7 to ensure maximum uptime. They report, escalate, and follow up on system outages, coordinating with the NOC team to initiate incident call bridges and document incident reports. This team acts as the first line of contact for any production issues faced by end users and the business. The role also involves providing support by identifying and troubleshooting first-level support issues.
Additional requirements include :
Seniority level
Employment type
Job function
J-18808-Ljbffr
It Support Technician • Madrid, Comunidad de Madrid, España