Account Manager

Reporting into the Area Manager, this role has responsibility for the effective and profitable sales and business management of the assigned territory and customer accounts. The key focus of the role is to achieve ongoing sales growth and meet specific sales and profitability targets within a defined customer territory by selling the full portfolio of products and services to the designated customer verticals and territory.

• Develop expertise to deliver ongoing sales growth and profitability targets by selling the full portfolio of products in the defined customer verticals and territory.
• Define, agree, and execute service activities for all customers in collaboration with the local service team.
• Work in a safe manner at all times when delivering company objectives.
• Ensure that the profitability of each customer account aligns with the profitability plan, typically based on the Standard Margin meeting the required targets.
• Report progress to the Area Managers within agreed timelines.
• Retain the defined customer territory on an ongoing profitable basis against profit targets.
• Maintain a growth and sales plan, including an opportunities pipeline, to meet sales growth and profitability targets.
• Implement a price rise strategy across the customer territory in collaboration with National and Corporate Account Managers.
• Provide sales forecasts, upgrades, and other data to the Area Manager within defined timelines.
• Implement the company Legionella policy for customers with systems classified within existing EHS policies as “At Risk”.
• Ensure all site and EHS policies are followed at all customer sites.
• Act in compliance with the Ethics Charter and other relevant policies when developing and maintaining customer relationships.
• Plan, organize, and participate in customer review meetings.
• Develop and implement Value Generation Plans at customer sites.
• Engage with the Field Sales Development Team, Engineering Sales Team, or Corporate Account Managers for sales opportunities requiring specific support.
• Develop a coordinated handover plan with relevant teams to transition new business into the customer territory.

Qualifications and Experience

Desired Characteristics

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