Senior Global IT Manager

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

The IT Control Tower Manager is responsible for overseeing the IT Control Tower operations, ensuring the seamless monitoring, management, and coordination of IT services across the organization. This role involves leading a team of specialists to maintain high levels of IT service availability, performance, and security. The IT Control Tower Manager will act as the primary point of escalation for major incidents, drive incident resolution efforts, and continuously improve the effectiveness of the IT Control Tower. The ideal candidate will have strong leadership skills, extensive technical expertise, and a proven track record in IT operations management.

1. Leadership and Team Management :

• Lead and manage the IT Control Tower team, providing direction, mentoring, and support.
• Set performance goals, conduct regular performance reviews, and identify professional development opportunities for team members.
• Foster a collaborative and high-performance team culture, promoting continuous improvement.

2. Incident and Problem Management :

3. Operational Excellence :

4. Stakeholder Communication :

6. Risk Management and Compliance :

Bachelor's degree in Information Technology, Computer Science, or a related field. A master’s degree is a plus.

7-10 years of experience in IT operations, with at least 3-5 years in a leadership role.

Proven experience managing IT monitoring and incident management teams in a complex IT environment.

Deep understanding of IT infrastructure, networks, applications, and cloud environments.

Proficiency in using and implementing IT monitoring and management tools (e.g., Datadog, Nagios, Splunk, SolarWinds).

Strong knowledge of ITIL processes and best practices, with ITIL certification preferred.

Demonstrated ability to lead and develop high-performing teams.

Strong decision-making, problem-solving, and conflict-resolution skills.

Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

English (Mandatory), French / Spanish (is a Plus).

Our office based in Madrid, in Hortaleza.

Hybrid model : 3 days at office and 2 days at home.

Happy at work

1) A meaningful job : Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture : People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment : Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

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