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Customer Care Professional, Commercial Services PA Servicing & Dutch and English Speaker

American ExpressMadrid, Madrid, Spain

Hace más de 30 días

Descripción del trabajo

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

Meaningful rewarding work performed with integrity.

Heres just some of what youll do in this role :

Deliver world-class customer service whilst responding to our Commercial Customers inquiries and concerns. At least 70% of the time they will be handling customers queries via email 30% via voice
Build meaningful relationships with our Customers through a consultative approach understanding their current and future needs providing first contact resolution and negotiating a positive outcome for the Customer and American Express
Meet and exceed quality goals compliance regulations and productivity targets
Navigate computer systems and applications to service our Customers and enable them to get the most from our online and mobile platforms
Document necessary information such as payment details Customers change of details change of address and travel notifications
Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications

Highly proficient in Dutch and English with strong verbal and written communication skills especially in a business context

Demonstrate personal excellence by remaining positive in difficult situations

Display a passion to serve by delivering outstanding service in every interaction with our Customers

The ability and resilience to work in a fast-paced and dynamic environment as well as multitask using multiple systems and digital tools to service our Customers

Strong interpersonal communication verbal and written skills

Assertiveness to handle difficult conversations

Excellent negotiation influencing and resourcefulness skills

Critical analytical and forward thinking with problem-solving skills and strong attention to detail

Confidence to work in a hybrid environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally :

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical dental vision life insurance and disability benefits (depending on location)

Flexible working model with hybrid onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience :

Unclear Seniority

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1

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Customer Service • Madrid, Madrid, Spain