UX Specialist with Salesforce Experience

UX Specialist with Salesforce Experience UX Specialist with Salesforce Experience

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Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a User Experience (UX) Specialist with proven experience working in Salesforce environments.

The primary mission of this role is to provide UX support for CRM-related initiatives, collaborating with technology teams, integration partners, and business units to ensure alignment with best practices and user needs.

Main responsabilities

• Conduct interviews, surveys, and usability testing to gather insights on user needs and behaviors.
• Collaborate with stakeholders to define requirements, use cases, user personas, scenarios, site maps, flows, and customer journeys.
• Design wireframes and interactive prototypes (low, medium, and high fidelity) to test and refine design concepts.
• Define and implement navigation patterns aligned with Salesforce Lightning Design System (SLDS) best practices.
• Carry out user testing and usability assessments to identify pain points and areas for improvement.
• Analyze usage metrics and user feedback data to support continuous design improvements.
• Present design recommendations and key findings to stakeholders.
• Ensure high-quality user experience based on Salesforce design standards.

Mandatory Skills

What do We offer

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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