Customer Success Manager – Italian & Spanish (French a Plus!)

Customer Success Manager – Italian & Spanish (French a Plus!)

Join to apply for the Customer Success Manager – Italian & Spanish (French a Plus!) role at Monta

Salary : €45,905–€53,424 yearly / gross base + 20% bonus

46,400 - €54,000 yearly / gross base + 20% bonus

42,265 - £49,188 yearly / gross base + 20% bonus

kr 34,050 – kr 39,627 monthly / gross + 20% bonus

Do you want to help the world EV better?

We’re looking for talented Customer Success Manager - Italian & Spanish to join our Customer Success team.

Who are we?

We are Monta : the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

Our Dream

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands, we aim to provide a consistent charging experience for all users, from EV drivers at home to charge point owners and EV fleets. We address the ecosystem's complexities with innovative software solutions.

Responsibilities

• Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
• Work closely with the Commercial Account Manager to manage risks, ensure renewals, and drive growth in your portfolio
• Ensure customer retention through strategic touchpoints, regular engagement, business reviews, project management, and success planning
• Track key metrics to identify opportunities and mitigate risks
• Deeply understand the product to guide partners and align solutions with their business goals, addressing pain points and ensuring high satisfaction
• Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing feedback loops

Key Outcomes

We value the impact of your work on our products and processes. Your measurable outcomes and improvements will contribute to your professional growth and satisfaction.

Role Overview

As a Customer Success Manager - Italian & Spanish at Monta, you will shape the customer experience in a rapidly evolving industry. You will focus on driving satisfaction and retention for our B2B2C partners, building new processes, and establishing customer success as a competitive advantage in the EV space.

Requirements

Benefits

We foster a dynamic, flexible work environment that encourages innovation and teamwork, supporting work-life balance aligned with your responsibilities.

Kindly submit your application in English. Proficiency in spoken and written English is essential for communication with our global team and partners.

Note : We do not accept unsolicited applications from recruiters or agencies. Unsolicited applications will be considered property of Monta.

Learn more at

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