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Maintenance CRM Consultant

Sagebarcelona, España

Hace 18 días

Descripción del trabajo

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Talent Acquisition Specialist | Recruitment and Development | Employee Experience | Culture I Psychologist

We're seeking a Maintenance CRM Consultant to ensure the smooth operation of client CRM solutions, managing system configurations, and providing advanced support to keep everything running efficiently.

This is a hybrid role requiring 3 days per week in our Barcelona office.

Key Responsibilities :

Support Tickets : Resolve advanced issues and escalate complex ones to the technical team.
Change Management : Monitor system changes, manage permissions, and maintain security.
System Maintenance : Handle data imports / exports and troubleshoot cron job errors.
Configuration and Customization : Implement system adjustments, manage dispatches, and oversee user settings.
Client Engagement : Build strong client relationships and understand their unique system needs.

Requirements : Technical Skills :

Advanced system support experience, SQL Server expertise is a must.

Languages : Fluent in English and Spanish.

Soft Skills :

Strong communication, problem-solving abilities, and attention to detail.

Experience : 2+ years in a support / maintenance role, preferably in SaaS / Tech.

At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance :

Flexible benefits : exchange part of your salary and make tax savings on health insurance, meal and transport vouchers, childcare, and training.

Well-being : Free access to the Calm app (for up to 5 users), 24 / 7 counselling, and emotional support from our Healthy Mind Coaches. We also offer self-care and parenting resources through the Cleo app.

Flexible working : flexibility of working one hour in, one hour out, shortened workdays on Fridays and during the summer, and the opportunity to work from over 40 countries for up to 10 weeks per year through our Work Away program.

Annual leave : 23 working days of vacation, 5 paid days per year for volunteering, and 5 additional paid days annually for personal or professional development.

Extended leave : 7 extra days of maternity leave and 5 extra days of paternity leave, on top of the legal allowance, available after one year of service.

Financial support : Life and disability insurance, salary advances of up to 3.5 times your net monthly pay, a €300 net marriage bonus, and access to Sage's employee stock purchase plan at a discounted rate.

Health and Safety Responsibilities

Fostering the safety culture, by leading with your own example.

Following established safety procedures and reporting potential hazards promptly helps maintain a secure and efficient workplace.

Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales

Software Development

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Crm • barcelona, España