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Customer Care Claims Specialist- French Speaking (Hybrid Working)
Last Minute Groupmadrid, EspañaHace más de 30 días
Descripción del trabajoNative or / and Good Knowledge of French and Spanish language (Speaking and Writing) Customer service experience would be great Quick to learn Work to tight deadlines with a can-do attitude 2 paid days off per year for volunteering purposes Occasional social events to foster connections among colleagues Travel industry discounts and flash exclusive staff fares We support our employees through life’s significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. HR interview (10-30 minutes) Interview (Manager) : soft skills + technical knowledge
Customer Care Claims Specialist- French Speaking (Hybrid Working)
Customer Care Claims Specialist- French Speaking (Hybrid Working)
The Company
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.
Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience.
We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide.
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.
Job Description
Are you looking for a role in customer service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.
Key Responsibilities
- Investigating and resolving customer complaints through a variety of channels
- Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
- Be confident and able to navigate the website and the travel booking systems efficiently and effectively
- Lead by example representing the values of the business
Qualifications
Experience in travel-specific tools including GDS Sabre and / or Amadeus is a plus.
Additional Information
Perks of working with us :
Wish you were here? We do, too!
Selection process steps :
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Customer Care Specialist • madrid, España
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