Customer Support Specialist (Fluent Spanish, English & Dutch)

Customer Support

Are you our multilingual customer service superstar, always giving 100% to make a positive impact? Do you have a passion for support and an affinity for software? Then you have what it takes to be our next Customer Support Specialist with a focus on the Spanish market!

In this role, you will provide exceptional support to both international and Spanish-speaking customers from our office in Haarlem. You'll be a key link between our customers and various Saysimple teams, ensuring that customer feedback is transformed into actionable improvements. Whether it's answering questions or meeting client needs, you know exactly how to delight our customers.

Your responsibilities :

• Providing first-line support via phone, email, LiveChat, WhatsApp, and our ticketing system to answer user questions.
• Owning the Saysimple client onboarding process to ensure smooth client-side integration.
• Coordinating customer queries and commercial opportunities in consultation with sales consultants, suppliers, and system administrators.
• Creating content (video / text) for the knowledge base to inform our customers even better.
• Writing release notes in consultation with the product specialist.
• Support Customer Success team.

This position provides the perfect foundation at Saysimple to grow into a Customer Success Manager.

Your profile :

What we offer :

About Saysimple

Hi, we’re Saysimple! Since 2015, we have been combining messaging software, knowledge, and data to convert traditional customer contact into conversations with value. With our platform, companies are able to have better conversations with their customers, in demonstrably less time.

In addition, we help companies place customer conversations central to their business.

This way, new revenue opportunities arise in customer service departments. We are looking for a passionate and driven colleague who wants to help us shout the Saysimple story from the rooftops! Some of the customers who believe in our approach are BMW, Volvo, Fletcher, Hanos, Danone, Plieger, Ventura Extranjeria Abogados, Grupo Marmo, GFA Real Estate, Airzone.

Acquisition in response to this advertisement is not appreciated.

Please send us your application with your motivation and CV to for the attention of Madelon van Gurp.

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