Senior Manager Solution Engineering

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Senior Manager Solution Engineering, you will bring deep expertise in airport opera-tions, solution design, and cross-functional leadership, while playing a critical role in driving transformation and innovation within SITAs Airport Business Unit. Successfully supporting the Europe portfolio of customers and contributing to the units broader strategic vision re-quires the ability to communicate clearly across diverse stakeholders and leverage consulta-tive selling to uncover and shape high-impact customer solutions. You will lead a large, geo-graphically distributed team of Solution Engineers, fostering a high-performing, collaborative culture focused on customer success and continuous improvement.

WHAT YOULL DO

• Act as the prime interface to customers managing both technical and commercial matters from initial contact to solution deployment
• Establish and maintain strong, professional relationship with customers
• Understand customer business needs and design tailored solutions that meet specific requirements
• Collaborate closely with Account Managers and Directors to develop and execute sales and account strategies
• Promote SITAs solutions by furnishing customers with comprehensive up-to-date product information and enhancements during customer meetings and workshops
• Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally
• Support technical qualification of customer requirements through deep knowledge of technologies and solution portfolios
• Partner with internal teams (Pricing, Customer Service, Project Management) to develop compelling, commercially sound business proposals
• Own the technical and commercial parts of proposals submitted to customers and collaborate closely with project managers to ensure efficient projects implementation
• Lead, develop, and coach a high-performing team of Solution Engineers, providing clear performance expectations, conducting regular reviews, supporting career growth, and fostering a positive, inclusive culture

Qualifications

ABOUT YOUR SKILLS

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week : Work from home up to 2 days / week (depending on your team's needs)

Flex Day : Make your workday suit your life and plans.

Flex-Location : Take up to 30 days a year to work from any location in the world.

Employee Wellbeing : We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.

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