Retail Manager Iberia (Spain & Portugal)

Madrid, M, ES

Permanent

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

You are a proven leader with a successful track record of leading high-performing luxury boutique teams.

You are agile and adaptable, thriving in fast-paced environments and embracing change with ease.

As a strategic thinker, you possess a 360° vision and excellent interpersonal skills, enabling you to build strong relationships and drive results.

You are a market expert with a deep understanding of the Spanish / Portuguese Retail ecosystem.

You are passionate about luxury, with a genuine interest in High Jewelry, Art & Culture.

You are an excellent communicator, fluent in Spanish & English and able to travel regularly.

What are we expecting from you?

Reporting to the Managing Director Iberia, you will be in charge of designing and implementing the Retail strategy for the Market, in line with the Maison’s vision and standards of excellence.

You will be responsible for the achievement of Business & Financial performance locally, through the roll-out of initiatives and the direct drive of Sales, in close collaboration with local Marketing & Communication Managers and Regional Retail & Supply teams.

You will also strongly contribute to the strategic opening of the upcoming Iberia flagship in Madrid.

In this function, your main responsibilities will cover four main areas :

• Team management : build, coach & develop a team of experts on Retail functions for the market, as well as directly manage the Boutique teams locally.
• Business & Sales : read & understand your market business environment to build a sales vision locally (budgets, yearly plans, network, risks & opportunities); support the Boutiques and provide them with the means needed to drive & maximize sales (tools, organization, resources, KPIs analysis, best practices).
• Retail functions management : appreciate the contribution of Retail functions to the Maison’s strategy, express boutiques’ needs & identify initiatives to support their roll-out & development, create synergies among Retail functions to answer business needs.
• High-Jewelry clients & Team development : define & implement client and team strategy for HJ in close collaboration with Marketing, develop knowledge of VIP clients & perform the right arbitrages in clients’ issues to support the Maison’s strategy, ensure clients’ satisfaction while always being a strong Ambassador of the Maison.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet our Managing Director for the Market, the Retail Director Europe-CIS, the Human Resources Director Europe-CIS and the President Europe-CIS.

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