Lead Patient Concierge Manager

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Job Title : Lead Concierge Manager

Location : Remote

Job Type : Contract

Scarritt Group is a global meeting planning company specializing in pharmaceutical clinical meetings, committed to delivering seamless, patient-focused solutions that support the success of clinical trials worldwide. We take pride in our culture of precision, innovation, and compassion—and we are seeking a dedicated Lead Concierge Manager to help us uphold these values.

Position Overview

Under the supervision of the Director of Patient Services, the Lead Concierge Manager is responsible for overseeing global patient travel logistics in support of clinical trials. This leadership role is key to ensuring operational consistency, service quality, and compliance with regulatory and internal standards.

This position requires an experienced professional with a strong background in global travel coordination, team management, and patient services. The ideal candidate is highly organized, detail-oriented, and committed to delivering a seamless experience for patients participating in critical clinical research.

Key Responsibilities

1. Global Travel Oversight

• Manage all patient travel arrangements worldwide, including flights, accommodations, and related logistics
• Establish and refine streamlined processes focused on efficiency and patient satisfaction
• Ensure compliance with budget constraints and reimbursement policies
• Supervise concierge coordinators across global regions
• Conduct team meetings, performance reviews, and one-on-one support sessions
• Foster a patient-first mindset throughout the team
• Develop standardized protocols and deliver comprehensive training programs
• Implement consistent practices across all locations and team members
• Keep training materials current with evolving policies and regulations

4. Systems & Process Optimization

6. Cross-Functional Collaboration

7. Compliance & Regulation

9. Quality Assurance

10. Documentation & Knowledge Sharing

Qualifications

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Events Services and Hospitality

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