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Host / Concierge

Host / Concierge

Almanac Hotelsbarcelona, España
Hace más de 30 días
Descripción del trabajo

Join to apply for the Host / Concierge role at Almanac Hotels

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Join to apply for the Host / Concierge role at Almanac Hotels

To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.

Responsibilities And Tasks

40 hours per week

To offer the highest standards of service to the guests.

  • To perform in a qualifies manner, with initiative and responsibility the reception of guests and all related tasks.
  • Perform customer service tasks at the reception desk.
  • To carry out the tasks related to the occupation and sale of the rooms (Reservations, check-in and check-out).
  • To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
  • Receive, process and direct customer complaints using the SEDAS approach.
  • Collaborate with and substitute for the head of Reception in his own tasks.

Concierge

  • To carry out in a qualifies manner, with initiative, autonomy and responsibility, the assistance and information to customers and the corresponding administrative work.
  • Attending to customers in the concierge services.
  • Informing customers about the hotel services.
  • Performing customer service tasks in the services requested.
  • Receiving, processing, and directing customer complaints to the corresponding services.

    • Knowledge And Experience

  • Diploma in Hotel Management and / or Tourism, Intermediate Level Training Cycle in Hotel Management.
  • Experience with PMS Opera.
  • Knowledge of office automation at user level.
  • High level of English, Spanish and other languages.
  • Minimum 2-years experience in hotels of similar or higher category.

    • Skills For The Performance Of The Position

  • Problem solving and decision-making skills
  • service orientation and excellent organisational skills
  • Positive attitude and excellent communication skills
  • Good presence
  • Ability to work as part of a team
  • Able to work under pressure and remain calm in difficult situations
  • Time availability
  • Dynamic person
  • People skills
  • Barcelona Ambassador

    • The hotel offers continuous training, uniform cleaning, meals per shift, locker, being part of a team with passion for hospitality and genuine guest service. Seniority level

  • Seniority level Entry level

    • Employment type

  • Employment type Part-time

    • Job function

  • Job function Design, Art / Creative, and Information Technology
  • Industries Hospitality

    • Referrals increase your chances of interviewing at Almanac Hotels by 2x

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    Concierge • barcelona, España