Salesforce Architect

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Architect.

Duties and Responsibilities :

• Shape relevant data architecture roadmaps that identify scope, prioritization, and delivery timelines, as well as address technical debt.
• Produce architectural solutions that include technology and services, ensuring they consider security and software license management requirements, high-level architecture and technical designs aligned with enterprise architecture standards, and cover the required product, integration, and all relevant architecture domains to meet agreed acceptance / definition criteria.
• Review and ensure the quality of the delivered solution to meet business requirements and align with the strategic vision for the product.
• Identify opportunities for product innovation and propose designs to advance them; drive product-level innovation where it offers quick wins and business benefits and aligns with the product roadmap boundaries.
• Support integration and functional testing to ensure compliance with acceptance and readiness criteria, as well as identifying and addressing risks, licenses, and security issues. Ensure the service design outcomes align with quality standards and the service offerings Omega delivers to its clients.
• Contribute as a leader to Omega's relevant communities of practice by providing thought leadership, training, and mentoring to other collaborators to develop overall business, technical, and product architecture capabilities.

Experience and Skills :

WHAT DO WE OFFER

About us

Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics .

Client satisfaction is at our core (rating : 4.9 / 5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .