Customer Support Advisor (Dutch)

Are you passionate about delivering exceptional customer experiences and looking for a dynamic role? Our client, a leading Outsourcing / BPO company, is on the hunt for a Dutch-speaking Customer Service professional to join their team in Barcelona, Spain.

What You'll Be Doing

• Efficiently handle incoming customer inquiries through various channels such as phone, email, chat, or automated alerts.
• Log call details into the call management system to guarantee responses and resolutions are provided promptly, adhering to the agreed-upon SLA.
• Stay informed about the latest services and products, especially those customized for individual customer needs.
• Promptly escalate service issues to senior team members when necessary.
• Follow all project processes and procedures meticulously.
• Comply with the contractual SLA requirements.
• Provide coverage for absent colleagues, whether in the same team or across different teams.
• Work collaboratively on special projects as needed.
• Manage administrative duties, including tracking of holidays, sickness, and overtime.
• Engage actively in regular team meetings.
• Take on additional responsibilities as delegated by management to ensure service excellence, quality, and customer satisfaction.

What We're Looking For

What We Offer

Are you ready to take your customer service skills to the next level in an exciting and fast-paced environment? Apply now!

J-18808-Ljbffr

J-18808-Ljbffr