IT Service Desk Analyst con discapacidad

Fundación Adecco collaborates with a prominent company specializing in turnaround and interim management, performance improvement, and business advisory services to support their Inclusion Plan for PwD.

Overview :

The IT Field Services Support Specialist will be based in Madrid and will be part of the core Field Services team. The role involves supporting all Iberia and international users through face-to-face interactions at the walk-up desk, email, phone, and remote tools for technology-related issues.

The specialist will diagnose, resolve, or escalate issues using our incident management system, and will document support requests and resolutions for our internal knowledge base. Candidates should demonstrate excellent customer service and teamwork, be self-sufficient, and capable of managing their workload effectively.

Responsibilities :

• Assist users at the walk-up ServiceDesk and utilize the incident knowledge base platform (ServiceNow).
• Analyze, diagnose, document, resolve, or escalate reported issues and outages.
• Support other IT departments, including engineering, operations, infrastructure, applications, and hardware.
• Configure, install, and troubleshoot laptops, mobile devices, and printers.
• Respond to user support inquiries globally, including at the primary office location.

Supported Applications :

Support and troubleshooting cover : MS Office 2016 / O365, Commvault, Cisco products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, shared drive permissions, Bitlocker MBAM, GoTo Rescue, SCCM, video and audio conferencing, Apple iOS, Android, 2FA / MFA mobility, VOIP, LAN connectivity, Mimecast, Intune, network printers.

Qué estamos buscando?

Qualifications :

Persons with disabilities : An official disability certificate of 33% or higher issued by the relevant public authority is required.

Qué ofrecemos?

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