Client Service Analyst

Description

There is a great opportunity to work with complex treasury products and transactional accounts driving operational controls and strategic solutions to enhance efficiency and client satisfaction.

As a Client Service Analyst within the Corporate Investment Banking (CIB) EMEA Operations team you will be responsible for managing complex treasury products and transactional accounts leading operational controls and developing strategic solutions to enhance efficiency and client satisfaction. Your role will involve overseeing customer service and relationship activities for a specific client portfolio serving as the main service contact. Leveraging your problemsolving skills analytical capabilities and knowledge of cloud computing platforms you will provide functional enhancements and strategic solutions ensuring efficient processes and high levels of client satisfaction.

Job Responsibilities :

• Provide support to the Iberian Sales team and monitor daily trade activity for timely processing and settlement.
• Drive monthly and yearend audits for Fiduciaries and IRS.
• Solve processing issues through proactive management of internal and external stakeholders.
• Deliver functional improvements and strategic solutions to increase efficiency control automation and standardization across the CIB EMEA Operations team.
• Build knowledge of systems and processes and develop networks of SMEs to support delivery objectives.
• Conduct E2E process reviews from inception and business case through technical design development testing and implementation in production adhering to JPM policy.
• Maintain and administer applications postrelease addressing programming defects and performance issues.
• Ensure proper documentation version control and user handbook preparation for applications / tools.
• Partner with key stakeholders over processes and participate in meetings and calls providing accurate information.
• Escalate issues when appropriate and communicate status and development updates.
• Adhere to procedures guidelines and policies continuously striving for more efficient processes in cooperation with your direct manager.

Required Qualifications Capabilities and Skills :

Required Experience :

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1