Manager Global / EU Customer and Consumer Quality

What you´ll do

• Provides global quality leadership guaranteeing continuous improvement and quality excellence to customers and consumers experiences.
• Leads the development of the overall quality strategy for customers and consumers, defining KPIs and the setting of performance improvement targets
• Create and develop a high-performance team, able to define and lead the implementation of quality improvement initiatives
• Ensure continuous alignment between customers, the Henkel business, and the Henkel operations and supply chain teams.
• Continuously report status of customer and consumer quality related activities and topics to upper management
• Ensure identification and escalation of high impact issues that put Henkel’s commitment or business status to its customers at risk
• Provide strong oversight to the activities related to critical, high impact customer and / or consumer dissatisfaction concerns or issues
• Support the Regional and Country quality teams in the deployment of their responsibilities and key improvement initiatives related to customer quality function, providing support, coaching, and direction as needed to achieve success and maintain consistency to Quality standards and customer requirements
• Deploy the customer and consumer quality strategy and programs in the European markets
• Provides quality systems and GMP training for R&D and NPI teams as needed
• Lead global transferring of quality best practices / lessons learned related to customers and consumers.
• Drive initiatives to improve Quality Culture, with customers and consumers at heart.

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