L1 Technical Support Specialist - German speaker

Are you a Service Desk Specialist with a passion for client support?

Are you excited about new Microsoft technologies?

Do you take responsibility for an excellent customer experience?

Then you are our new crew member!

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in the digital transformation, but it is also to offer our employees a modern workplace and great company culture.

We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.

How your day will look like ️

• Provide 1st and work with 2nd level support to small and medium-sized enterprise customers primarily through ServiceNow and remote maintenance; phone and e-mail communication are used only occasionally.
• Collaboration with third party providers
• Analyse, solve and document user problems
• Create documentation and checklists, and maintain the Knowledge Database
• Administer access rights
• Perform administrative tasks and keep internal processes updated

Your profile ️

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

How to find out if this is the next step of your career :

Our commitment : to give you feedback on each step, both in positive and negative cases

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