Medical Services Specialist With Dutch And French Languages

Medical Services Specialist with Dutch and French languages

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Position Overview :

The Medical Services Specialist provides customer-focused support, serving as the primary resource for inquiries related to products and services. Utilizing healthcare experience and product / disease state training, the specialist communicates effectively via telephone, email, and written communication, handling a wide range of subjects including product information, pricing, patient education, and adverse experiences.

Key Responsibilities :

• Manage customer inquiries to successful resolution.
• Provide accurate product and disease information within guidelines.
• Deliver world-class customer service and resolve inquiries promptly.
• Communicate messages and product information to healthcare professionals and consumers.
• Evaluate and escalate calls as needed.
• Respond to non-phone inquiries (email, fax).
• Ensure compliance with industry regulations.
• Maintain up-to-date knowledge of products and industry trends.
• Record customer interactions accurately.
• Share insights and collaborate with team members.

Qualifications :

Additional Information :

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