Customer Support Team Lead Spanish & English Speaker

We are a global company with team members from all walks of life, together we are #PPGFamily, building a legacy.

We share our pride in our work, company, and industry.

We believe in excellent customer service and treating everyone with kindness.

As industry leaders in global airport hospitality, you will collaborate with colleagues worldwide for a truly global experience. Established in HK in 1998, we recognized the value of airport lounges and believed the experience should be accessible to all travelers. Over nearly 25 years, we have expanded to four core segments : airport lounges, terminal hotels, meet & greet services, and airport dining concepts.

In addition to our brands, PPG offers airport hospitality solutions to leading airlines, alliances, and corporations worldwide. You will serve as a business partner to key stakeholders, identifying their critical needs and providing sourcing and procurement services to meet or exceed expectations.

Your responsibilities include :

• Conducting rigorous cost and market analysis based on strategic sourcing models, focusing on total cost of ownership.
• Leading strategic procurement services that deliver low cost and high value while considering operational and customer impacts.
• Implementing cost-effective technologies to improve transaction efficiency and reduce procurement costs.
• Developing and deploying best practices in supplier management, procurement, and supply chain processes.
• Establishing procurement performance measures that demonstrate value and ensure supplier performance.
• Ensuring compliance, cost savings, and performance targets are set, monitored, and achieved.

Requirements :

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