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Customer Service - English Native Speaker

Customer Service - English Native Speaker

Es52Madrid, Madrid, Spain
Hace 7 días
Descripción del trabajo

Join us on our exciting journey!

Position Purpose

We are looking for a Customer Service Professional with experience maintaining data bases in UK o join our Multicultural team with more than 54 different nationalities.

If you want to play a key role in a multicultural dynamic and committed fun team this is a great opportunity.

Essential Functions

  • Update reference databases with new products and changes in the UK countries markets ensuring quality of the data : Classify products standardize and group data following the company hierarchies and business rules
  • Identify required changes to the existing reference file.
  • Work together with Local offices to identify when and how to correct inaccurate data delete data or add new entries to make the reference files more complete.
  • Identify and resolve routine exceptions and issues.
  • Perform quality control of maintained data and apply corrections as required.
  • Maintain documentation of processes and procedures.

Skills & other requirements :

  • English Native Speaker
  • Valuable experience maintaining and updating databases.
  • High school graduate or equivalent.
  • Highly organized with experience of working accurately to tight deadlines.
  • Excellent and professional communication skills (telephone and email).
  • Experience working for multi-national corporations is an advantage.

    • We invite you to join IQVIA

  • Recognized by Great Place to Work as the third best company to work for in Spain (March 2020).
  • FORTUNE Magazines Worlds Most Admired Companies list for the third year in a row (January 2020).
  • Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
  • A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership professionalism and integrity.
  • IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the worlds best service providers across a range of industries.

    • IQVIA is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age race national origin gender or other protected status.

    We know that meaningful results require not only the right approach but also the right people. Regardless of your role we invite you to reimagine healthcare with us . You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals we are here to ensure you get there!

    Are you interested or do you know the ideal candidate

  • Before applying you must inform your Manager.
  • If you know the right candidate or for more information on this role please contact .
  • Please note is necessary that your application is registered in our Talent Network to process your candidacy.
  • Remember is mandatory to have been in your existing role for at least one year.
  • Seek a role no more than two grade levels higher than your current role.

    • IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .

    At IQVIA we believe that diversity inclusion and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone everywhere. When our talented employees bring their authentic selves and their diverse experiences to work they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Customer Service • Madrid, Madrid, Spain