Technical Account Manager

CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision automatically generating intelligence about their inner workings - composition architecture transaction flows cloud readiness structural flaws legal and security risks. Its becoming essential for faster modernization for cloud raising the speed and efficiency of Software Engineering better open source risk control and accurate technical due diligence. CAST operates globally with offices in Europe North America India China. Visit .

CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE. Youll be a part of our rapidly growing customer success practice alongside the professional services product support and sales teams with tremendous opportunity to evolve as the program grows. You will maintain customer relationships educate our customers to get the best value from our solutions and transform customers into CAST ambassadors and advocates. If you thrive in a fast-paced environment and have experience and exposure to a variety of industries large palette of technologies ranging from early era monoliths to latest distributed technologies and serverless computing involving the main cloud providers then this role is for you.

As a Technical Account Manager you will :

• Ensure top level customer satisfaction. Create and maintain a customer success plan and establish clear retention goals and process milestones for the client and employees to work toward.
• Secure renewal and expansion of recurring revenue for CASTs product and services.
• Ensure successful onboarding of CASTs customers with a continuous follow up process. Improve tutorials and other communication tools and infrastructure;
• Become an expert on CAST products and provide technical support to clients. Help clients to understand the best ways to use CAST products based on their business or technical needs;
• Engage with IT and Business executives and quickly understand their KPIs and their short-term / long-term priorities in order to provide additional value from CAST product that can help them attend their objectives.
• Establish and drive Governance with the client service providers and cloud providers. Follow-up on the actions and become an advocate for our clients within CAST.
• Help accelerate change in development practices accelerate modernization detect risks early in software development provide guidance on modern architectures and increase team efficiency
• Accelerate adoption of CAST Software Intelligence and integrate CAST solutions into customers organizations and processes deploy metrics and Key Performance Indicators to track and continuously improve the business value
• Create and animate a vibrant customer community around CAST products and create relationship with champions and ambassadors that will share the products benefits and value internally at the clients and on external CAST or partner events.
• Advocate client concerns and opportunities with the Sales Support and Professional Services teams within CAST.

You have :

If youre passionate about driving customer success and have a track record of delivering results wed love to hear from you!

CAST lder en software inteligence proporciona software que entiende los sistemas de software multitecnologa y obtiene automticamente informacin sobre su funcionamiento interno : interacciones entre todos sus componentes flujos de transacciones rutas de acceso a datos cambios necesarios para migrar a la nube riesgos del software de cdigo abierto impacto verde cumplimiento de ISO 5055 etc. Es utilizado globalmente por miles de lderes digitales ayudndolos a tomar decisiones ms inteligentes mantener y transformar software personalizado con mayor velocidad y ejercer un mejor y continuo control de los riesgos relacionados. Visita .

Los Technical Account Managers de CAST son socios estratgicos y asesores tcnicos para nuestros clientes ms grandes e importantes en Iberia & Latam. Sers parte de nuestra prctica de Customer Success en rpido crecimiento junto con los servicios profesionales el soporte de productos y los equipos de ventas con una gran oportunidad de evolucionar a medida que crece el programa. Mantendrs relaciones con los clientes educars a nuestros clientes para obtener el mejor valor de nuestras soluciones y transformars a los clientes en embajadores y defensores de CAST.

Si trabajas en un entorno cambiante y tienes experiencia en un amplio abanico de tecnologas que van desde monolitos hasta las ltimas tecnologas distribuidas que involucra a los principales proveedores de la nube entonces este puesto es para ti.

Como Technical Account Manager debers :

Tienes :

Si te apasiona impulsar el xito del cliente y tienes un historial de entrega de resultados nos encantara saber de ti!

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1