Technical Account Manager

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WatchGuard embraces a Flexible Work Philosophy . Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a culture based on trust, collaboration, and belonging.

About The Position

As a Technical Account Manager , you will oversee customer relationships, guiding clients towards achieving exceptional security. You will serve as their trusted security advisor, acting as an extension of their team, providing technical guidance and best practices. Your role involves navigating their security journey, helping to develop a resilient security posture, and advocating for customer needs to shape our technology and services. This position is based in Spain.

A day in the life…

Technical Account Managers at WatchGuard focus on proactive threat hunting, monitoring, detecting, and responding to security incidents within a high-stakes cybersecurity environment. Your responsibilities include reviewing security alerts, incidents, emerging threats, and support tickets with clients, acting as an escalation point for communication issues, and documenting insights to share with teammates and clients.

Skills And Qualifications

• Customer-focused, data-driven, and process-oriented professional with Windows systems administration experience.
• Successful track record in a technical customer-facing role.
• Ability to work effectively in a fast-paced environment, maintaining positivity and integrity.
• Committed to professional growth and business development in a rapidly expanding market.
• Ability to handle ambiguity, communicate well with partner teams, and understand the customer experience compassionately.
• Fluent in Spanish and English; knowledge of German is a plus.

Experience

Why Work for WatchGuard?

WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Trusted by over 18,000 resellers and service providers worldwide, our products protect more than 250,000 customers. We foster an inclusive workplace valuing diversity, equity, and inclusion, and offer flexible work arrangements, caregiver support benefits, and a culture that encourages growth and innovation.

We participate in E-verify and are committed to providing reasonable accommodations for individuals with disabilities during the application process.

Additional Details

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